Returns & Exchanges
We want you to be completely satisfied with your home and knitting supplies, which is why we offer a straightforward 30-day return policy for all unused and unopened products. If your yarn or homeware isn't quite right, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Securely package the unused items in their original packaging, ensuring all yarn labels and product tags remain intact to qualify for a refund.
Ship to Black Sheep Wools
Attach the provided return label to your parcel and drop it off at your nearest authorized shipping location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing